Ordering Life Cycle

The Life Cycle of a typical custom order with us is:

Stage 1

Contact us via email after initial phone conversation with your requirements so we can review everything written down and have a starting point.

Just to let you know, we start designs off always with the ‘Short Sleeve Jersey’ and the ‘Bib Shorts’ combination for cycling and triathlon articles. All other item designs will feed from these articles which you will require.

Stage 2

If you have existing designs and have the ‘rights’ to use these, then we are happy to work with them and make the amends. You will also have the choice of using our expert design service to make an awesome and epic new design for your club/group. We normally require 3-5 working days to turn around new design work as we schedule these into our workflow.

We require all your logos which you wish to use to be in vector format and these can come to us as .eps, .pdf or .ai formatted files. Additional charges can be applied if we need to re-create logos on your behalf but we do offer this as a service, if required.

Stage 3

We send you samples if required, so you can check the sizing of the specific items which you will order along with your club members whilst the designs are being worked up or signed off in parallel.

When your final design and pantone’s have been signed off and afterwards you are happy to proceed into production, we issue you an invoice, the order sheet and the design once again for you to confirm and 50% of the deposit is due. We advise you on your estimated date of delivery also so you know everything. There are no hidden costs like sudden tax additions or shipping costs.

At every stage, you know what is happening.

Stage 4

As soon as your deposit is paid, we start.

Turnarounds are typically 6 weeks from the date of your order during non-peak months (July – Dec) but can rise to 8-9 weeks in peak periods (Jan-June) as custom clothing in our market is extremely busy over these months.

We do find most clubs ring us at the same time so this is why it is important to contact us as soon as you decide that you require quality clothing from VeloRevolution and want to work ‘with us’. We will give you an accurate picture of the current production time and also most importantly check in to see at what stage you are at.

Stage 5

When your epic and awesome new kit order is ready for delivery, we will let you know 1 week out, as you will be required to pay the remaining outstanding balance (which is usually 50%).

Unfortunately we do not ship out orders any longer to clients without full payment having being processed and as we always handle your products, we check over your order once we have it at our base and then we deliver to you afterwards by meeting or using a courier.

Again you will always know all the information regarding your order.

If you have any questions, just drop us an Email or Call us please.

Call us today on + 353 86 605 5523 or email us at sales@velorevolution.eu

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